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FREQUENTLY ASKED QUESTIONS

GUESTS

HOW DO I BOOK?

To arrange your cottage vacation please call me at (905) 925-8827 or email me at marlene@muskokacottagesbymarlene.ca.

HOW ARE THE PAYMENTS PROCESSED?

Booking Your Cottage:

Once we determine which cottage you’ll be staying at and when we can arrange the deposit. You’ll only need to pay 50% to book the cottage, as well as a security deposit. I will send you an invoice outlining all the costs and payment methods to your email address.

When You Arrive:

You will be required to pay the remaining 50% of your accommodations. I will hang onto the security deposit until after your stay.

After You Leave:

If there is no damage to the property, furniture, or cottage then I will return your security deposit.

Please review my Policies here.

WHAT CERTIFICATIONS AND PROTECTION COVERAGE DO I HAVE AS A GUEST?

In order for me to operate as a hospitality and tourism business in Ontario I need to be certified by the Travel Industry Council of Ontario (TICO). My TICO Certification number is: 50022829.

You can learn more about your coverage as a tourist on the TICO website here. Furthermore, you can review my policies to see what I will do to ensure you have an enjoyable trip.

HOW DO I CANCEL MY RESERVATION?

To cancel a reservation, Guests must advise by email and receive a response confirming receipt of email before cancellation is deemed accepted.

90 Days Before Arrival

Guests cancelling reservation 90 days before arrival date will have their deposit refunded, less a 20% administration fee.

45-90 Days Before Arrival

Guests cancelling 46-90 days before arrival date will forfeit their entire 50% deposit.  Should a Guest fail to pay the balance due 45 days before arrival date, the reservation will be treated as cancelled and Guest will forfeit 50% deposit.

Less Than 45 Days Before Arrival

Guests cancelling 1-45 days before arrival date will forfeit 100% of the rental fee.  If the cottage is able to be re-booked for the same rental period, 70% of the original Guest rental fee will be refunded to original Guest.

HOSTS

HOW ARE THE PAYMENTS PROCESSED?

After a guest’s stay I will send you your money to a pre-arranged bank account. Please note that the appropriate amount of HST will be deducted from your share.

HOW IS MY PROPERTY PROTECTED?

Muskoka Cottages by Marlene is fully insured, and combined with your enhanced property coverage – you’ll enjoy that extra peace of mind. Additionally, I am registered with the Travel Industry Council of Ontario (TICO) –  an organization mandated by the Ontario government to administer the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05 which governs all travel retailers and wholesalers. My registration number is: 50022829.

HOW DO I BECOME A HOST?

I would love to represent your cottage! Please contact me at (905) 925-8827 or email me at marlene@muskokacottagesbymarlene.ca and we will arrange a meeting where I will outline the details of hosting.

WHO MANAGES MY RESERVATIONS?

With my services you can comfortably enjoy the benefits of renting out your cottage without the hassle. I will arrange and manage:

  • All your bookings
  • Welcoming your guests when they arrive
  • Checking in on guests throughout their stay
  • Arranging additional concierge services
  • The check out process
  • All payments and paperwork.

WHAT IS "TICO"?

The Travel Industry Council of Ontario (TICO) is an organization mandated by the Ontario government to administer the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05 which governs all travel retailers and wholesalers.

Muskoka Cottages by Marlene is registered with TICO. My registration number is: 50022829.