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Cancellation Policy

Muskoka Cottages by Marlene is committed to providing all our Guests and Cottage Owners a safe and responsible rental experience.  With the abundant uncertainties around the Covid-19 pandemic situation moving into 2021, we have adjusted our regular Payment and Cancellation Policies.  These 2021 updated policies provide a level of flexibility in both timeline commitments and payment obligations.

30 days prior to Arrival Date, the Manager will email Renter requesting confirmation of reservation.

  • A Renter wishing to cancel a reservation will have his/her deposit (less 5% booking fee) refunded.
  • A Renter wishing to firm up reservation will be sent a secure link to make his/her balance payment.

A Renter cancelling 1-29 days before Arrival Date will forfeit 100% of the Rental Fee and the 5% booking fee.  If the Property is able to be re-booked for the same rental period, 100% of the Rental and Cleaning and Linen Fees, less a $250 Administration Fee and the 5% booking fee, will be refunded to Renter.

An Owner/Manager reserves the right to cancel a Rental Agreement at any time, at which point all payments will be refunded to Renter.

Should the Property not be available due to COVID-19 safety measures, or Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), all payments will be refunded to Renter.be refunded to Renter.